The 7 Areas That Need Your Focus (brief)
Randy MacLean, President
WayPoint Analytics
Wednesday, June 02, 2021
•cost-to-serve math •operational excellence •distribution analytics •customer profitability •customer mix and balance •managing profit •Advanced Cost & Profit Analytics •success with WayPoint •change action chain •analyzing orders •productivity •conversion chain
The 3rd of 3 lists defining the markers of Distribution companies outpacing their peers.
For more information about Randy MacLean, visit: www.waypointanalytics.net
The 6 Attributes of Super-Profit Companies (brief)
Randy MacLean, President
WayPoint Analytics
Wednesday, May 26, 2021
•fill rates •industry perspective •business model •conversions •distribution analytics •customer loyalty strategies •analyzing delivery •costing delivery •high profit rates •minimum order quantity •advanced metrics
The 2nd of 3 lists defining the markers of Distribution companies outpacing their peers.
For more information about Randy MacLean, visit: www.waypointanalytics.net
The 5 things customers want (brief)
Randy MacLean, President
WayPoint Analytics
Wednesday, May 19, 2021
•order fullfilment •distribution industry trends •efficiency •customer segmentation •market share •customer profitability •customer profitability management •managing customers for profit •account strategy •customer intimacy program •best customers •analyzing orders •customer experience •customer loyalty
The 1st of 3 lists defining the markers of Distribution companies outpacing their peers.
For more information about Randy MacLean, visit: www.waypointanalytics.net
An Analytical Boost to Service Excellence
Bruce Merrifield, President
Merrifield Consulting
Wednesday, May 12, 2021
•customer demographics •market intelligence •WayPoint Analytics •expert interview •LIPA •balance •customer segmentation •business analytics •Randy MacLean •Bruce Merrifield •Merrifield Consulting •business strategy •customer analysis model •managing customers for profit •concierge customer service •Advanced Cost & Profit Analytics
When using advanced analytics, companies can usually identify a small handful of customers who are especially profitable, and generate the core of profit. Once you know who these accounts are, you can give them special customer service to make sure you hold on to your biggest money makers. In this video Randy and Bruce discuss how it works.
For more information about Bruce Merrifield, visit: www.merrifieldact2.com
Beyond Business Intelligence
Randy MacLean, President
WayPoint Analytics
Wednesday, January 13, 2021
•profit analytics •WayPoint Analytics •distribution industry technology •business math for distribution •cost-to-serve math •Integrating WayPoint Analytics with ERP Systems •business analytics •Randy MacLean •distribution analytics •Financial Costing
There are many different kinds of business intelligence systems available on the market, and many of them work very well with WayPoint. Many of our clients use one or more of these types of BI systems. In this video Randy Maclean shows the different types of systems available and what they bring to the table, as well as how to determine what specific metrics and elements you need.
Downloads: BeyondBI.pdf
For more information about Randy MacLean, visit: www.waypointanalytics.net
A Culture of Innovation Starts at the Top
Steve Epner, President
the Startup Within
Thursday, January 07, 2021
•distribution management best practices •management strategies •distribution industry sales management •personnel development •leadership training •Innovate for the Future •Simplfy Everything book •innovation
In this video, Randy MacLean talks with Steve Epner, President of The Startup Within, about best practices for integrating innovation into your business. Managers can and should encourage employees in innovating new ways of doing what you already do that are better for the company and especially better for the customer.
For more information about Steve Epner, visit: www.thestartupwithin.com